Please read all terms and conditions. By ordering from UrHookUp® BBQ Sauce, you agree to all stated terms and conditions!
a.All returns must be within 30 days of the date of invoice. All returned products must be in original, unopened, & resalable condition, identical to the condition that it was received in, with all original documentation, boxes, etc. All returns are subject to a 25% restocking fee.
b.There are no returns on opened bottles, closeouts, or special order items.
Special order items include, but are not limited to: Custom & Special Blend Sauces. All returns must arrive at the UrHookUp® BBQ Sauce office as listed below within 30 days of the date of your original invoice.
c.Make sure to insure the product when you ship it back to the UrHookUp® BBQ Sauce offices. If we receive an item that was damaged, or your package is lost by the Courier, you will receive no credit from UrHookUp® BBQ Sauce and you must take up the damage claim with the Courier. You assume all responsibility associated with processing an insurance claim with the Courier you select.
d.All returns must have an RGA (Returned Goods Authorization) number on them or we will refuse the shipment! To get an RGA number, call our Returns Dept at 727-342-0554.
e.The address you may send returns to. If you are using UPS, FedEx, Airborne, or the U.S. Postal Service, then your return is shipped as follows:
UrHookUp® BBQ Sauce
RGA # xxxxx (provided by us)
9501 125th Street North
Seminole, FL 33772
a.Any shipment shipped via UPS, Fedex, or U.S. Postal Service that is damaged while in transit, must be reported back to UrHookUp® BBQ Sauce. within 7 days after delivery date. Failure to do so will result in your claim being denied. NO EXCEPTIONS!
b.Any shipment shipped via Overnight, Yellow Freight, or any other freight service must be inspected BEFORE signing for shipment. If shipment is signed for before accepting the shipment and shipment is damaged will result in your claim being denied. NO EXCEPTIONS!
a.Any item that is special order may require a deposit or full payment in advance at the time the order is placed. The deposit or full payment is non refundable under any condition or circumstance.
b.Special orders usually take days or weeks to arrive. We generally quote an estimated amount of time. However, due to the nature of this business, some orders take longer than we may expect. UrHookUp Inc will not be held responsible for delays from manufacturers, transportation / shipping companies, or product being held at Customs.
a.Credit will be issued within one week (5 business days) of receiving a returned part back at UrHookUp® BBQ Sauce. As different credit card companies require varying amounts of time to apply said credit, UrHookUp® BBQ Sauce cannot estimate any additional time required for that credit to appear on any individual’s credit card.
b.There are no returns or credits on items used or opened by the customer or items that are physically damaged. If you receive an item that is physically damaged when you receive it then you must contact us within 48 hours of receipt. Do not send a physically damaged item back to UrHookUp® BBQ Sauce unless we instruct you to do so! Simply contact us so that we may assist you in handling a damage claim with the carrier (UPS, FedEx, etc.).
a.Credit Card: We currently accept Ammex, Visa, and MasterCard. There is NO surcharge unless you order via Paypal which equals 3.00%.
b.Prepay: Pay only cost of products plus shipping and insurance. Please allow up to 10 business days for personal checks to clear after we receive it. If you want to avoid waiting, please send a verifiable cashier's check or money order.
c.COD: Sorry, no COD. NO EXCEPTIONS!
d.Bank Wire Transfer: We will add $20 to your total to cover the associated costs of UrHookUp® BBQ Sauce receiving a wire transfer. We will send you all of our banking details so that you may make the transfer from your bank to our bank. If you need specific details on how to make a wire transfer we will be happy to provide them.
e. Paypal: Our account is (firstname.lastname@example.org). When paying add 3% surcharge to total.
a.All cancellations within 1 week of purchase are subject to a 5% cancellation fee. You cannot cancel an order once it has shipped. If an order has shipped and you do not want to keep the product(s), our return policies will apply if you return the product(s) or refuse the shipment(s). You also cannot cancel an order that is noted as a "Special Order".
b.The following exceptions apply. If you meet one or more of the following exceptions we will not charge you a cancellation fee. 1.The products ordered are to be shipped ground, they have not shipped yet, and over one week (at least 8 complete days) has passed since you placed your order.
2.The products ordered are to be shipped expedited (air shipping), they have not shipped yet, and over one business day has passed since you placed your order.
3.You were advised from UrHookUp® BBQ Sauce that we will be unable to ship the products within the timeframe specified in options 1 or 2 even though the timeframe has not passed yet.
4.You were notified from UrHookUp® BBQ Sauce that the price on the product changed after you placed your order and you wish to cancel the order rather than pay the price increase.
5.You wish to substitute the products on the order for products of equal or greater value.
6.You wish us to keep a credit on file for you that you can apply to an order in the future.
C.International Orders: Any customer located outside the USA (defined as the 50 states) may not cancel their order after we have received payment, partial or full. If you do cancel you will receive no refund. International orders require us to manufacturer all your product specifically for you by stopping production of everyone's orders. We then collect all your products until your entire order is ready for shipment. Because of the extra time and effort required to fill an international order we do not allow any refunds. However, if you want to change one item for a different item, that is allowed if the original item is not a special order, or custom blend.
D.Wholesale / Dealers: Any order your company cancels will be credited to your account as company credit. We do not offer credit to your credit card or a check refund.
Shipping to Canada and Mexico:
When we ship to you in Canada or Mexico, you will incur fees (Brokerage, Customs, Taxes, etc.) that will be charged to you by the shipping company (FedEx, UPS, Postal Service, etc.). Sometimes these fees will be charged to you at the time you receive the parts. Sometimes these fees will be charged to you at a later time and mailed to you from the shipping company for payment. You are 100% responsible for these fees at the time you are billed. However, if you do not pay them, the shipping company will bill us for your fees. At the time we receive a bill from them we will pay the bill for you plus a 25% service charge and then charge your credit card immediately for the entire amount. We will provide paperwork, upon your request, showing you the bill we received on your behalf from the shipping company. We will e-mail you a copy of the invoice when we charge you, assuming you have provided us your e-mail address. Remember, we charge a 25% service charge for paying your bill for you, so it is in your best interest to pay the shipping company what you owe them when you receive the bill.
a.There will be a $35.00 fee on all returned checks, per incident. All lawsuit expenses towards collecting bad debts are the buyer's responsibility.
b.There is an additional $35.00 fee that our bank imposes on us for every returned check, so each returned check to UrHookUp® BBQ Sauce will cost you $70.00 extra.
c.We will absolutely pursue all collections to the fullest extent of the law!
Shipping of your order:
Any order placed after 2:00 P.M. Eastern Standard Time (EST) will not be shipped until the following business day. Saturday, Sunday, and all U.S. Legal Holidays are not considered a business day.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, UrHookUp® BBQ Sauce reserves the right to refuse or cancel any order placed for product listed at the incorrect price. UrHookUp® BBQ Sauce reserves the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, UrHookUp® BBQ Sauce shall immediately issue a credit to your credit card account in the amount of the charge and you will be given the option to purchase the item at the correct price or cancel it.
Other Legal Policies: We reserve the right to notify you of other stipulations at a later time. Other conditions may apply as necessary.
By ordering from UrHookUp® BBQ Sauce over the phone, e-mail, fax, Paypal, or by our online website, you are agreeing to and accepting all of the terms and conditions stated above.